COVID-19 Update for March 19, 2020
As you are aware the situation surrounding the COVID-19 pandemic is constantly changing. Current recommendations are to restrict pet owner access to veterinary practices. We wish to send you this update with a change to our procedures at the Hermitage Veterinary Hospital. The Hermitage Veterinary Hospital will remain open. Our reception area will be closed to pet owners. Until further notice we will be caring for your pet’s needs through “low contact” appointments. A “low contact” appointment is facilitated by the pet owner remaining in their vehicle.
Please arrive at the Hospital five minutes prior to your scheduled appointment time. Please call the Hospital at (780) 476-7558 from your vehicle upon arrival in the parking lot. Once we are aware of your arrival we will send a staff member out to your vehicle to admit your pet to the Hospital for their visit. You will remain in your vehicle while the veterinarian completes the examination or procedure on your pet. Once the visit is complete the veterinarian will call you to discuss the details of your pet’s visit. A staff member will return your pet to your vehicle after the visit. They will bring any necessary documentation with them at the same time. A staff member will then either call you to complete payment by phone or in person. Pick up for pet food and prescriptions will be handled in the same manner. A staff member will bring the pet food or prescription to you after your arrival at the Hospital parking lot.
These enhanced measures have been put in place to help protect your health as well as the health of the staff of the Hermitage Veterinary Hospital. We hope these measures will be temporary. We will miss the personal interactions we have with you at the time of your visits. From all of us here at the Hermitage Veterinary Hospital we sincerely hope that you, your families, and your pets remain safe and healthy over this challenging time.
Between March 23 and 27, 2020 the City of Edmonton Animal Care & Control Centre (ACCC) and local veterinary clinics including Hermitage Veterinary Hospital are attempting to spay, neuter and microchip as many cats as possible. By fixing and providing permanent ID, we hope to reduce unwanted cat litters while improving the chance a lost cat will make it home. Through this challenge we hope to complete over 400 procedures which will help prevent thousands of unwanted kittens from being born! Please give us a call at (780) 476-7558 for more details or to set up an appointment today!
Hermitage Veterinary Hospital
has Fear Free Certified Professionals
In an effort to help lower stress on our visitors (and their owners!) we have made a few changes around the hospital. This includes:
Cat only exam room.
Adaptil or Feliway diffusers in each room to dispense pheromones to help calm your pet.
Fear Free certified staff. To learn more about this certification, please visit www.fearfreepets.com.
Our reception waiting area has been partitioned off into a dog only area and cat only area. This is to help reduce the stress cats can get from being around dogs in an already unfamiliar location.
We Accept New Patients,
Emergencies & Walk-Ins
Learn about OUR SERVICES