COVID-19 Protocols

To the valued members of our Hermitage Veterinary Hospital family,

We understand the concerns surrounding the COVID-19 virus and the changes that have been made over the last two years. Our hearts go out to those that have been impacted by this pandemic. There is no higher priority than the safety of our staff, clients, and patients. We are currently following the provincial and federal health officer's recommendations so that we may continue to serve our patients that need medical care as safely as possible. With our governments declaration that we are now in a state of public health emergency, we would like to take this time to update all our Hermitage Family on our current COVID-19 protocols.

Our reception area will remain open for food or medication purchases. In order for us to safely maintain social distancing and to minimize your contact with our staff, a maximum of 4 clients will be allowed in reception at one time and a mask that is properly covering your mouth and nose must be worn at all times. Please note that once we are at capacity you will be asked to wait outside. We will still be offering curbside service for those who are more comfortable with that option.

For appointments, we will continue to welcome one client into the room with their pets. In order to keep our staff and clients safe please note that it will be at the doctor’s discretion whether the pet is examined in the patient room with you or in the back treatment area without you. Clients must continue to check in from the car. Should you enter the building to check in, you will be asked to leave to wait in your vehicle. Once we have an available room you will then be escorted into the building. Masks are mandatory and must be worn properly covering both your mouth

and nose at all times. For those who are not comfortable or unable to follow our protocols, we will continue to offer curbside appointments.

We understand the frequent change in protocols may be extremely frustrating. We appreciate your patience and understanding as we continue to provide exceptional pet care while doing our part to stop the spread of the virus.

Thank you,

Hermitage Veterinary Hospital


Hermitage Veterinary Hospital

has Fear Free Certified Professionals

In an effort to help lower stress on our visitors (and their owners!) we have made a few changes around the hospital. This includes:

  • Cat only exam room.

  • Adaptil or Feliway diffusers in each room to dispense pheromones to help calm your pet.

  • Fear Free certified staff. To learn more about this certification, please visit www.fearfreepets.com.

  • Our reception waiting area has been partitioned off into a dog only area and cat only area. This is to help reduce the stress cats can get from being around dogs in an already unfamiliar location.




We Accept New Patients,
Emergencies & Walk-Ins
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Location

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Hours of Operation

Monday:

8:00am

8:00pm

Tuesday:

8:00am

8:00pm

Wednesday:

8:00am

8:00pm

Thursday:

8:00am

8:00pm

Friday:

8:00am

8:00pm

Saturday:

10:00am

4:00pm

Sunday:

10:00am

4:00pm

Testimonials

Read What Our Clients Say

  • "I'm so glad someone else loves this place, too! My husband has been taking his animals here for 35 years and when I married into the family, I started bringing our pets here, too. They take the time to get to know you and your pet! We have 4 cats - 3 with special needs that are rescue cats that require special diets and medication."