Dear HVH Clients,
We understand the growing concern surrounding Coronavirus (COVID-19) across our community and our hearts go out to those that have been impacted. There is no higher priority than the safety of our staff, clients, and patients. We are currently following the provincial and federal health officers’ recommendations so that we may continue to serve our patients that need medical care as safely as possible. For this reason, we have decided to make the following changes and recommendations to promote social distancing and help control the spread of COVID-19 in our community.
We have moved from pet owners in the clinic, back to curbside service appointments in order to better manage the number of people (staff and pet owners) in the clinic at one time. When you call to request an appointment, you will be provided directions and what to expect on your visit to the clinic.
Due to social distancing, curbside check-in is required by all clients upon arrival to the clinic. You can call our clinic at 780-476-7558 and a team member will come to your car to bring medications/pet food or retrieve your pet for services. If the phone lines are busy, please hang up and try again. We have been experiencing a high call volume.
Clients are not allowed into the clinic at this time with the exception of euthanasias.
Along with curbside pickup of prescription refills and pet food, you can request the refills and pet food through our email address or via phone call.
Any client showing any clinical signs of COVID-19 will be asked to have another family member bring in their pet and wait in the car for further instructions.
We ask any client who has recently visited an “at risk” area to have another friend or family member bring their pet to our hospital.
Below is a summary of some of the new and existing measures taken during this difficult time:
• Return to curbside check-in and check-out to allow for social distancing between clients and the healthcare team
• Rigorous additional cleaning, disinfection and sanitation measures beyond our existing high standards
• Revised team member workflows inside hospital to recognize social distancing best practices. Effective November 15, 2020, Hermitage Veterinary Hospital will return to two teams with staff of one team not having contact with the other team for the duration of this plan.
Change in Hours
Monday - 8 am to 6pm
Tuesday & Wednesday - 10 am to 8 pm
Thursday & Friday - 8 am to 6 pm
Saturday & Sunday - 10 am to 3 pm
We appreciate your patience and understanding as we continue to provide exceptional pet care while doing our part to stop the spread of the virus. At Hermitage Veterinary Hospital our mandate has never changed: We treat your pet with the same kindness and compassion that we give our own pets!
Hermitage Veterinary Hospital
has Fear Free Certified Professionals
In an effort to help lower stress on our visitors (and their owners!) we have made a few changes around the hospital. This includes:
Cat only exam room.
Adaptil or Feliway diffusers in each room to dispense pheromones to help calm your pet.
Fear Free certified staff. To learn more about this certification, please visit www.fearfreepets.com.
Our reception waiting area has been partitioned off into a dog only area and cat only area. This is to help reduce the stress cats can get from being around dogs in an already unfamiliar location.
We Accept New Patients,
Emergencies & Walk-Ins
Learn about OUR SERVICES