Hermitage Veterinary Hospital will be closed on Monday, August 2 for the Heritage day holiday. If you require emergency assistance during this time, please call Guardian Veterinary Centre at (780) 436-5880 or Pulse Veterinary Specialists & Emergency at (780) 570-9999.
Hermitage Veterinary Hospital Re-opening Plan
To the valued members of our Hermitage Veterinary Hospital family,
The COVID-19 pandemic has brought many challenges to our Hermitage Family. You and your pets are an important part of our extended family, and it has been difficult for all of us this past year and a half. With the government announcing phase 3 will be opening as of July 1st, we would like to take this time to share our own reopening plans.
With restrictions being lifted, our number one priority has been and will continue to be the safety of both our clientele and our staff members. To ensure this we will be gradually reopening the hospital in phases. We understand this may be disappointing to some of you, as we are as eager as you to resume in-person visits. As with all plans made during the COVID-19 pandemic, our plans are subject to change should AHS recommendations change.
Phase 1 of opening will begin July 4rd, 2021. Our staff will be going back into one team which means we will be operating at our normal pre-COVID hours. We will continue to operate curbside for the first phase of our reopening. Please continue to call when arriving for your appointments to check in or to make any purchases. We ask our clients to please remember to wear a mask when communicating directly with our staff, even while in your vehicle and to continue to maintain a 6-foot distance from staff during interactions. We know wait times are longer than normal, and we thank you for your patience.
Phase 2A of opening will begin July 24th, 2021. For appointments, clients will have a choice of curbside care or a in person visit. Should you choose an in-person visit, only one person will be allowed in the hospital with the pet. Upon arrival, please call the hospital to check-in. Once we have prepared for your visit a staff member will come and get you and your pet. Any other purchases will continue to be curbside. Our reception area will continue to be closed. All clientele and staff must continue to social distance during interactions and everyone is required to wear a mask while in our hospital, if you do not have a mask on, you will not be allowed to enter the hospital for your appointment. Curbside options will continue to be available. We will continue to ask all clientele to please remember to wear a mask when communicating directly with our staff, even while in your vehicle and maintain a 6-foot distance during any interactions with the staff.
Phase 2B of reopening does not have a date as of yet. We will continue monitor the covid 19 situation and be sure to reach out once we have a set date. Phase 2B will be the same as phase 2A with the exception of our reception area being open for food purchases and prescription pick up. We will be allowing a limited number of clients into our reception at any one time. Please note once we have reached our maximum capacity, you will be asked to wait outside until a spot in the receptions area becomes available. All clientele and staff are required to social distance and continue to wear a mask while in the hospital. Should you not wear a mask you will not be allowed in the hospital. We will continue to offer curbside services to those who prefer this service or for those who do not have a mask.
We are still working on plans for last reopening phase and will provide this information as it becomes available. To keep safety as our number one priority, we will continue to clean any high traffic areas frequently, provide hand sanitizing gel, wear a mask and social distance throughout all our reopening phases. We would like to thank all our extended family for getting through this extremely tough and ever-changing time with us. Your patience throughout this all has been greatly appreciated. We are excited to begin our reopening plans and look forward to see all of you in-person soon.
Hermitage Veterinary Hospital
has Fear Free Certified Professionals
In an effort to help lower stress on our visitors (and their owners!) we have made a few changes around the hospital. This includes:
Cat only exam room.
Adaptil or Feliway diffusers in each room to dispense pheromones to help calm your pet.
Fear Free certified staff. To learn more about this certification, please visit www.fearfreepets.com.
Our reception waiting area has been partitioned off into a dog only area and cat only area. This is to help reduce the stress cats can get from being around dogs in an already unfamiliar location.
We Accept New Patients,
Emergencies & Walk-Ins
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