Hermitage Veterinary Hospital
Returns Policy
Pet Food Return Information
All food products are 100% guaranteed by our partner food companies and CAN be returned for the following reasons:
Palatability - Pet does not eat or like the taste of the food.
Quality - If there is a problem with the quality of the product.
Health - If your pet vomits or has diarrhea in direct result of the food. No other factors apply.
Safety - If a bag is damaged prior to purchase or product is defective.
PRODUCT MUST BE RETURNED IN THE ORIGINAL BAG. IF IT IS NOT IN THE ORIGINAL BAG, THE PRODUCT WILL NOT BE RETURNED.
Please check with our Pet Care Specialists, should you have any further questions or concerns.
Unfortunately, we will not permit a return or credit for food products that do not apply to one of the reasons above.
Treats can be returned provided that one of the 4 return reasons above applies and that they are made by Royal Canin, Purina, or Hill's. All other treats will not permit a return or credit (CET, Tartar Shield, etc.).
Narcotics, & Drugs
All narcotics and drugs will NOT permit a return or credit as products are final sale.
Please feel free to call our Hospital Manager should you have any further questions about our “Return Policy”.
